Privacy & Cookies Policy
Identification of the parties
Just Ask Sonia uses different communication channels such as justasksonia.com, facebook.com/JustAskSonia, instagram.com/justasksonia. The responsible for this website is Sonia Carvalho Luis with the Vat nr. PT209880422 and with the contact +351933405782.
The customer/user is the one who requests information about Just Ask Sonia services, via the different channels available, and may or may not purchase any of these same services.
If the user is redirected to one of our partners’ websites, the Privacy Policy Cookie Policy and Terms and Conditions of that partner apply. Just Ask Sonia is not responsible for those Policies and Terms and Conditions.
Commitment
At Just Ask Sonia we take the General Data Protection Regulations very seriously and we respect the trust you place in us when collecting and processing your personal data.
Our Privacy Policy and Cookies Policy serve to give a clear understanding of how we collect, use, share and protect the personal data of our customers when they use our services or visit our website.
Just Ask Sonia does not sell personal data of customers or users.
1. What is RGPD?
The RGPD refers to the General Data Protection Regulation. The Data Protection Laws in Portugal are as follows: Law No. 67/98, of 26 October and the General Data Protection Regulation (EU) 2016/679.
2. Who manages and is responsible for data processing?
Just Ask Sonia, is responsible for data processing, based in R. Stº Amaro, 5, 2500-640 Caldas da Rainha, Portugal.
3. How do we get the data to be processed?
We take the subject of personal data very seriously. Since the beginning of our activities, all personal data obtained were provided to us by the user, via IM (Instant Messaging, such as Facebook, Messenger, Whatsapp or other social networks), advertisements placed on different channels, filling out newsletter forms, contact requests, phone calls and registration requests, as well as via email.
We never buy databases of contacts, all contacts are provided at the user’s own discretion.
4. Does Just Ask Sonia use personal data for Direct Marketing?
Just Ask Sonia will only use your personal data to send you previously requested or consented information. Communications can be made via email, telephone or SMS. Just Ask Sonia will not market or share its databases with third parties other than those mentioned in the question “Who has access to your personal data?”.
5. What kind of data do we get and process?
Identification and contact data: Name, email, mobile phone, type and/or location of desired product/service. We use this data to inform you about the type of services you have requested, as well as special campaigns and other marketing purposes.
Personal data: Address, gender, profession, VAT number for billing of services.
Data from websites, applications and social networks in case the customer registers and authenticates or joins the different Just Ask Sonia channels.
We do not knowingly or premeditatedly obtain data from anyone under 18 years of age. If we are able to detect that a user is under the age of 18, we will immediately delete the data.
6. How long is your data kept?
The collected data will be kept for the period necessary to provide the service or during the contract period (if you are our customer), or if you have requested information about our services, and have not followed the procedure defined in the question “How can I change or withdraw my consent?”
Your data may be kept for an indefinite period, if any legal obligation so requires.
7. Where is your data stored?
The data is kept in data centers that guarantee the highest levels of security in data storage. These data and respective infrastructures are protected and maintained in accordance with high security standards and in order to respect the applicable privacy laws, being periodically subject to tests and audits by external entities.
8. Who has access to your personal data?
Just Ask Sonia does not disclose any personal data to third parties without the consent of its owner, except:
1. Authorized companies working on behalf of Just Ask Sonia, e.g. third parties hired to provide customer support services or third parties hired to help improve the safety and security of our services.
2. Just Ask Sonia employees, suppliers or business partners, when necessary, so that they can provide a product or service or perform a function on behalf of Just Ask Sonia that you have previously requested.
3. When required or permitted by law.
9. Is your data safe with Just Ask Sonia?
Yes. You can get more information on this subject in the question “What measures have been taken to ensure the security of your data?”
10. When using Just Ask Sonia digital platforms, what information are you delivering to us?
Just Ask Sonia follows a set of measures to protect the privacy of users of its digital platforms. Visiting the Platforms, by itself, does not imply the automatic registration of any personal data that identifies the user, however, access to certain services may be subject to prior registration.
11. What are the objectives and grounds for using your personal data?
Your personal data is collected and used for customer support and marketing purposes (communication of information related to Just Ask Sonia services) under the terms selected by you in the consent form.
According to the General Data Protection Regulation, the use of your personal data must be justified under at least one legal basis for its processing. The legal basis applicable to the collection and use of your personal data for customer service and marketing purposes is your consent.
12. What are the applicable legal grounds?
Legal grounds for the processing of personal data:
1. When you have given consent to the processing of your personal data, by requesting us information about products/services (consent that can be changed later);
2. When the treatment is necessary to process a contract with you or carry out its execution;
3. When the processing is necessary to comply with the legal obligations to which the company responsible for the processing is subject;
4. When processing is necessary to achieve a legitimate interest and our reasons for using it prevail over your data protection rights;
5. When the processing is necessary for us to declare, exercise or defend a right in a legal proceeding that is brought against us, against you or a third party.
13. Does Just Ask Sonia use the information it collects about you for purposes other than those associated with the services you provide me?
No. The collected data are used strictly for the purposes identified in the fundamentals for the use of your personal data.
14. How can you change or withdraw your consent?
Pursuant to the applicable legislation, you may, at any time, exercise your rights, in particular to access personal data concerning you, to rectify, eliminate or limit its processing, to the portability of your data, or to oppose treatment, by written request to info@justasksonia.com or by registered letter addressed to Just Ask Sonia to the address R. Santo Amaro, Nº 5, 2500-640 Caldas da Rainha, Portugal.
Regarding communications that you receive from us via social networks, it is the user’s responsibility to stop following us on their social networks, since in these specific cases, control is on the user’s side.
15. Is consent always required?
No, in particular in cases where the processing is necessary for the execution of a contract or for the fulfillment of a legal obligation to which the data controller is subject, such as e.g. issuing an invoice.
16. Is it possible to choose to limit the personal data you give us? How?
The application forms for the different services integrate a set of data. Some are mandatory to allow the service to function itself, others are optional. In the case of mandatory data, failure to complete it will make it impossible to adhere to the products/services in question.
17. How can you find out what personal data is being stored? How can you exercise your rights?
If you have any questions related to the use we make of your personal data, or wish to exercise your rights (access, rectification, deletion, limitation, opposition, etc.), you must follow the steps indicated in the question “How can you change or withdraw your consent?” or contact our customer support team.
18. Can your data be shared with entities that do not belong to Just Ask Sonia?
Some of your personal data may be accessed by our suppliers and service providers within the scope of the purposes described in the Privacy Policy and may be transmitted to third parties (Tax Authority, courts and judicial authorities) in the fulfillment of legal obligations.
19. What measures have been taken to ensure the security of your data?
Just Ask Sonia uses its best efforts to protect the users’ personal data from unauthorized access via the Internet. For this purpose, it uses security systems, rules and other procedures, in order to guarantee the protection of the users’ personal data, as well as to prevent unauthorized access to the data, its improper use, its disclosure, loss or destruction.
It is, however, the user’s responsibility to guarantee and ensure that the computer or device (smartphone, tablet, etc.) he is using is adequately protected against harmful software, computer viruses and worms.
Just Ask Sonia may change its Privacy Policy at any time. These changes will be duly published on our websites. If the changes have a substantial impact on your rights and freedoms, Just Ask Sonia will notify you of these changes using the contact details you have provided.
Cookies Policy
Just Ask Sonia is the owner of this website and uses cookies on its websites to improve performance and user experience. We do not collect confidential information. If you continue to browse the site, we will assume that you agree to receive cookies.
Know about cookies
Cookies are small text files with relevant information that your access device (computer, mobile phone/smartphone or tablet) loads, through the internet browser (browser), when a website is visited by the user.
The cookies used by Just Ask Sonia on it website do not collect personal information that allows the user to be identified. They keep generic information, namely the way or place/country of access of users and the way they use the sites.
Cookies functionality
In general, cookies are used to improve the user’s browsing experience, increasing response speed and efficiency. They eliminate the need to repeatedly enter the same information and help determine which advertising messages the user sees are relevant and fit their interests.
Different types of cookies
Each cookie used has a function and an expiration date.
Essential Cookies – Some cookies are essential to access specific areas of Just Ask Sonia’s website. They allow navigation on the website and the use of its applications, as well as access to secure areas of the website through login.
Functionality Cookies – Functionality cookies allow remembering the user’s preferences regarding navigation on the website.
Analytical Cookies – These cookies are used to analyze how users use the website, allowing to highlight items or services that may be of interest to users, and monitor the website’s performance. These cookies are used only for statistical analysis and creation purposes, without ever collecting personal information.
Permanent cookies – They are stored on your access devices and are used whenever the user visits the website again. In general, they are used to direct navigation according to the user’s interests.
Session Cookies – These are temporary. Cookies are generated and are available until the user closes the session. The next time the user accesses their internet browser the cookies will no longer be stored.
Block the use of cookies
The user can disable part or all of the cookies at any time. By disabling cookies the website may not work properly.
Cookies when opening newsletters/emails
Newsletters/emails may, for statistical purposes, contain a small image that lets the user know if they are open and check clicks on links or advertisements within the newsletter. The user always has the possibility to deactivate the sending of the newsletter/email through the specific option in the footer of the newsletter/email.